Outcomes Specialist for Performance Management and Education

  • Saginaw, MI
  • Mary Free Bed Rehabilitation Hospital
  • Covenant Nursing
  • Full-Time - Days - 8a-5p, Monday-Friday
  • Nursing
  • Posted: November 6, 2019
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We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers. 

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.  

Mary Free Bed at Covenant Health Care provides inpatient rehabilitation care for patients in the Saginaw and surrounding regions.  The Outcomes Specialist working in this location has the opportunity to receive support from both Mary Free Bed and Covenant, and is expected to follow all applicable policies and procedures that apply to our work.  In this job description, the term “Nursing Department” refers to all care and responsibilities that the nursing staff provide to the patients that we serve.

Mission Statement
Restoring hope and freedom through rehabilitation.

Summary:
The Outcomes Specialist is responsible and accountable for the quality of care within the rehabilitation program.  Integrating excellent communication skills, leadership, decision-making abilities, and advanced knowledge and clinical skills, the Outcomes Specialist continuously strives for improvements in the delivery and outcomes of patient care. The Outcomes Specialist provides direction for changes in rehabilitation care based on research, acts as a professional role model and clinical consultant, and functions as a special project coordinator.

Each member of the leadership team for Mary Free Bed at Covenant is responsible to demonstrate excellent customer service and performance, to assure that his/her attitude and actions are consistent with the Mary Free Bed Standards of Behavior, as well as standards contained in the Vision, Mission and Values of Covenant HealthCare and Mary Free Bed.

Essential Job Responsibilities

  • Develops, implements, evaluates and reports performance management and improvement for the rehabilitation program, for key performance indicators (KPIs) within each of the 5 Pillars of Excellence (Quality, Service, People, Growth, and Financial Performance).
  • Develops action plans in coordination with other members of the leadership team to drive performance improvement.
  • Uses available resources within the Mary Free Bed system and Covenant Health Care to promote improvement in all KPIs.
  • Integrates and serves as the primary liaison with the Quality improvement Departments from both Mary Free Bed and Covenant Health Care.
  • Remains abreast of organizational changes to policies, processes, protocols, etc. and performance improvement activities within both Mary Free Bed and Covenant.  Develops recommendations to incorporate appropriate activities into practice within the rehabilitation hospital.  Reviews these recommendations with the leadership team and facilities changes as appropriate.
  • Responsible for identification, implementation and evaluation of all education for the rehabilitation team.
  • Serves as a liaison between Mary Free Bed, Covenant Health Care and the Mary Free Bed network sites.
  • Analyzes practice and designs multidisciplinary interventions and education for implementation and testing toward achievement of evidenced based or best practice for each patient population.
  • Collaborates with the health care team to develop care methods (plan of care, algorithms, protocols, order sets, clinical practice guidelines) for specific patient populations.
  • Evaluates patient care practices, integrating research based therapeutics and continuous quality improvement to enhance outcomes. Writes/revises guidelines and practice policy based on research.
  • Provides leadership to the health care team to develop, implement and evaluate new patient care programs and outcome goals specific to the patient population.
  • Participates in patient care and unit activities to achieve compliance with all regulatory requirements.
  • Serves as a physician liaison and works collaboratively with physicians to develop plans of care.
  • Assures compliance and leads all survey activities related to CARF, HFAP or other regulatory reviews. 
  • All other duties as assigned

Essential Job Qualifications (Knowledge, Education, and Training Requirements):

  • Licensure:  Registered Nurse or Physical, Occupational or Speech and Language Pathologist in the state of Michigan.
  • Education:  Masters of Science in a therapy degree or a Nursing Degree (MSN) required.  Will consider individuals enrolled in a Masters level or MSN program with completion within two (2) years of hire or transfer.  Clinical specialties may include, but not limited to, Education, Clinical Nurse Specialist or Clinical Nurse Leader. 
  • Current Basic Life Support (BLS) certification
  • Experience: 
    • Minimum of three years of experience in rehabilitation is required.
    • Strong critical thinking, decision-making, delegation, and leadership skills
    • Time management and organizational skills
    • Effective written and verbal communication skills.
    • Must be able to work effectively under time requirements and deadlines, problem-solve when facing unexpected issues, handle interruptions, and prioritize effectively.
  • Physical Demands/Work Environment:  The work environment described here are representative of those an employee will encounter while working as an Outcomes Specialist at Mary Free Bed at Covenant.  The ability to perform these tasks are required in order to provide the necessary patient care required by MFB at Covenant patients:
    • Required to stand, sit, talk, type, read, and hear.
    • Required to use hands and arms to handle, feel, carry and work.
    • Required to frequently stand, walk, bend, kneel, and rise from a kneeling position while performing patient care.
    • Required to be independently mobile, with frequent bending, and reaching overhead, for activities such as positioning and transferring of patients and equipment.
    • Must be able to exert 20 to 35 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. 
    • Due to possible exposure to blood-borne pathogens and hazardous materials, must be able to understand and follow department policies related to employee safety.
    • Must be competent with computer systems for the purpose of documenting patient care.

Other Responsibilities:

  • Participates in cost containment efforts through efficient use of supplies, services, time management and role modeling efficient patient care practices.
  • Demonstrates excellent behaviors that enhance the patient experience.
  • Communicates with patients and families in a professional, therapeutic, and courteous manner.
  • Has clinical and social contact with patients, including all age groups, and is able to appropriately assess, care for and treat them as needed.
  • Documents all patient care observations and interventions in the electronic record accurately, clearly, in a timely manner following all established policies.
  • Coordinates, develops and evaluates patient and family education for effectiveness and cultural appropriateness.
  • Recommends proposed therapeutics (drugs, equipment, products) based on an analysis of evidence based practice, cost-effectiveness, clinical efficacy, and efficiency.
  • Facilitates and conducts outcomes research in collaboration with staff and other disciplines.
  • Maintains professional development through seminars, workshops, in-service activities, and current professional literature.
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